@book{11841,
	author = {Camisón ,  César  and Cruz ,  Sonia y González ,  Tomás },
	title = {Gestión de la calidad : conceptos ,  enfoques ,  modelos y sistemas.},
	publisher = {Pearson Educación, },
	year = {2007},
	address = {Madrid :},
	url = {https://catalogo.uca.ac.cr/cgi-bin/koha/opac-retrieve-file.pl?id=f610ef5c3ace69b9fe03eef3e8fef64c}
}