@book{8612,
	author = {Verderber, Rudolph  and Sellnow, Deanna y  Verderber, Kathleen.},
	title = {Comunicación oral efectiva en la era digital.},
	publisher = {Cengage Learning Editores,},
	year = {2016},
	address = {México:},
	edition = {16. ed. }
}